FAQ

◎The tracking number will be sent to your email after the delivery of the goods. You can also log in your account and check in your order details. If you have any questions, please bring the order number to contact customer service.

◎The goods sent from China to various places are about 10-15 days to arrive, and the goods sent from Germany to European countries are about 2-4 days to arrive.

◎As it is a special item, we cannot return the goods after they have arrived. Please understand.

◎If the goods are not ready, please contact customer service to adjust; If the package has already been sent, the goods cannot be returned or exchanged. In order to avoid unnecessary trouble, please carefully look at the products and specifications you need when placing an order.

◎If the goods are not ready, contact customer service for a refund; Orders will not be refundable if the goods have already been shipped.

◎Samples are not sent out before the order is placed, and sometimes a free sample is available if your order reaches a certain number.

◎If there is any problem in the transportation process, please take photos or record video before unpacking. Please also take photos of product quality problems. After recording the video, send it to our customer service staff for evaluation and solution.

◎Yes, all the goods on sale are factory originals.